Refund Policy
Last updated: April 2026
1. General Policy
FastCarousel is a digital software-as-a-service platform that provides AI-generated carousel content and monthly credit allocations. Because credits are consumed immediately upon use and AI-generated outputs are delivered instantly, we generally do not offer refunds. By subscribing to any paid plan, you acknowledge and agree that you understand the nature of the Service and these refund terms before making a purchase.
2. Refund-Eligible Scenarios
Refunds or credit restorations are available only under the following specific circumstances:
2.1 Technical Failure
If a carousel generation was attempted, credits were deducted from your account balance, but no carousel output was returned or delivered due to a technical error on our end, you are entitled to a credit restoration (not a monetary refund) for the exact number of credits consumed by the failed generation. Technical failures are verified against our internal transaction and generation logs. You may submit a credit restoration request directly through the Service or by emailing support. Credit restorations for technical failures are limited to 3 requests per account per calendar month.
2.2 Duplicate Charge
If our payment processor (Paddle) charges you twice for the same billing period due to a payment processing error, the duplicate charge is eligible for a full monetary refund. You must report duplicate charges within 7 days of the charge date. To report a duplicate charge, email support@fastcarousel.com with proof of both charges (e.g., bank statement or payment receipts).
2.3 First-Time Subscriber — 24-Hour Courtesy Refund
If you are a first-time paid subscriber and you request a refund within 24 hours of your initial subscription charge, and you have not consumed any credits beyond your free-tier allocation (2,000 credits), we will issue a full monetary refund as a one-time courtesy. This courtesy applies only to your first-ever paid subscription and cannot be used more than once. If you have consumed credits from the paid plan allocation within those 24 hours, this courtesy refund is no longer available.
3. What Is Not Refundable
The following scenarios are explicitly not eligible for refunds or credit restorations:
- Consumed credits from successful generations — If a carousel was generated and delivered, the credits spent on that generation are non-refundable, regardless of whether you are satisfied with the output quality, style, or content.
- Unused credits at the end of a billing period — Credits reset monthly and do not carry over. This is disclosed at the time of signup and on our pricing page. Unused credits at the end of a billing cycle are forfeited and non-refundable.
- Partial-month cancellations — If you cancel your subscription mid-billing cycle, you retain access to your paid plan features until the end of the current billing period. No prorated or partial-month refunds are issued.
- Accounts suspended for Terms of Service violations — If your account is suspended or terminated due to a violation of our Terms of Service, any remaining credits and subscription time are forfeited. No refund will be issued.
4. How to Request a Refund
To submit a refund or credit restoration request, email us at support@fastcarousel.com with the following:
- Subject line: "Refund Request — [your account email]"
- Your registered account email address
- A description of the issue (e.g., technical failure, duplicate charge)
- Any relevant screenshots or transaction identifiers
We will review your request and respond within 3 business days. Approved monetary refunds are processed through Paddle and may take 5–10 business days to appear on your statement. Credit restorations are applied to your account immediately upon approval.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
6. Contact
If you have any questions about this Refund Policy, please contact us at support@fastcarousel.com.